Privacy Policy

At MemTalk, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, password)
• Use voice recording features (audio recordings and transcripts)
• Create memories, tasks, and lists
• Update your profile information
• Contact our customer support
• Participate in surveys or promotions

1.2 Automatically Collected Information

When you use MemTalk, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, time spent, interaction patterns)
• Location data (if you grant permission)
• Log data (IP address, access times, app crashes)

1.3 Third-Party Information

If you choose to sign in using third-party services (Google Sign-In), we receive:

• Your name and email address from the authentication provider
• Profile picture (if available)
• Any other information you authorize the third party to share

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve MemTalk's features
• AI Processing: To process voice recordings and generate AI responses
• Personalization: To customize your experience and provide relevant suggestions
• Communication: To send you notifications, updates, and support messages
• Analytics: To understand usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and fraud
• Compliance: To comply with legal obligations and enforce our terms

3. Data Storage and Security

3.1 Data Storage

Your data is stored securely using Supabase (PostgreSQL) cloud infrastructure with data centers located in secure facilities. We implement appropriate technical and organizational measures to protect your data.

3.2 Encryption

• Data in transit is encrypted using TLS 1.3
• Data at rest is encrypted using AES-256
• Passwords are hashed using bcrypt with salt

3.3 Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

4.1 Service Providers

• Google Cloud AI: For speech recognition and AI processing
• Supabase: For database and authentication services
• Paymob: For payment processing (if applicable)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data (data portability)
• Opt-out of marketing communications
• Restrict or object to data processing

5.2 How to Exercise Your Rights

To exercise these rights, you can:

• Use the in-app settings to manage your data
• Contact us at privacy@memtalk.app
• Submit a request through our support portal

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Note that disabling cookies may limit some functionality.

7. Children's Privacy

MemTalk is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Third-Party Links

MemTalk may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Rights related to automated decision-making

11. CCPA Compliance (California Users)

If you are a California resident, you have rights under the CCPA including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion
• Right to non-discrimination

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@memtalk.app
• Support: support@memtalk.app
• Address: Cairo, Egypt

14. Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at dpo@memtalk.app